Delivering Un-happiness!

Last year, a friend of mine recommended me a book – “Delivering Happiness” by Tony Hsieh. Entrepreneurs who run an eCommerce business would have read it at least once, if not more. But I know of some, who I guess, haven’t.

I want to order a copy each for those who run Zoomin and FloraIndia!

In the last 4 years, eCommerce stores have mushroomed in India at a never before pace, supposedly making our lives easier. Personally, I love this shift and believe that it’s a solution to multiple problems (We can talk about them, some other time).

From the time when using credit cards on the Internet was a nasty affair, to having Cash On Delivery as a payment option, today – we have come a long way. However, the eCommerce companies that are making this a bumpy ride for customers are the sorts I just mentioned. (Oh, I am REALLY serious about getting their postal addresses, for a hard-cover!)

Last week, it was a birthday of someone in the family and I ordered a photo frame from Zoomin and some flowers from Flora India. Little did I know (as if!) these two will conspire together to give an unpleasant experience and hence, make me rant about them! …